Support Plans

If you have questions about how to best make use of your website and CRM, we offer two options: Ad-hoc support and monthly maintenance plans.

Ad-hoc support is charged hourly, and responses will come within 3 business days.  If you need faster responses, a rush rate will apply.

With a support plan, you pre-pay for your monthly support hours.  In addition to a small discount, we guarantee a quick turnaround time, and rush rates don’t apply.  You can also call us directly by phone.  Support plans are great for organizations who don’t want to develop in-house website/database expertise, or who have a frequent need for real-time user support.

Support plans also include maintenance plans in their cost.